Return Policy

At Padelplezier.nl, we want you to be satisfied with your purchase. If for any reason you are not satisfied with your product, we offer you the option to return it within 35 days of receipt. Below you will find all the information about how the return process works and what you can expect.

How does returning work at Padelplezier.nl?

Return period

  • You have a cooling-off period of 35 days to return the product without giving any reason. This period starts on the day you receive the product. After notifying us of your return, you then have at least another 14 days to actually send the product back.

Condition of the product

  • If you exercise your right of withdrawal, the product must be returned to us with all supplied accessories and – if reasonably possible – in its original condition and packaging.
  • If the product is damaged or the packaging is more damaged than necessary to assess the product, we may charge you for the depreciation of the product. So handle the product with care and make sure it is well packaged for a return.

Return costs

  • The costs for returning your order are at your own expense, unless otherwise agreed.
  • If you return the entire order, we will refund the shipping costs charged by us for the original order.

Refund

  • As soon as we receive your returned product, we will refund the full purchase amount, including any shipping costs (when returning the entire order). We will do this no later than 14 days after receiving the returned product or proof of return shipment.
  • The refund will be made using the same payment method you used for your original purchase, unless you agree on a different method with us.

Model withdrawal form

To make your return easy, you can use our model withdrawal form, but this is not mandatory.

How do you return a product?

  1. Notify us of your return
    Send us an email within the return period at info@padelplezier.nl indicating that you want to return the product. You can use the model withdrawal form for this or fill out the return form on our website.

  2. Package the product
    Carefully package the product. If possible, use the original packaging to prevent any damage.

  3. Send the package
    Send the package to our return address within the additional 14-day period after notifying us of your return. The return costs are at your own expense.

  4. Get your money back
    As soon as we receive your return, we will process your refund within 14 days.

Return address

Padelplezier.nl
Axelsestraat 109
4537 AL Terneuzen
Netherlands

Exceptions to the right of withdrawal

Some products are excluded from the right of withdrawal, such as products made specifically for you or sealed products that cannot be returned for hygienic reasons if the seal has been broken. You can find more information about this in article 10 of our general terms and conditions.

Questions about our return policy?

Do you have questions about our return policy or your order? Feel free to contact our customer service at info@padelplezier.nl or call us at +31857444775.